Your privacy matters to us. This Privacy Policy explains how casuno collects, uses, stores, and protects your personal information when you use our platform.
Your Privacy, Our Responsibility: This Privacy Policy ("Policy") describes how casuno ("casuno," "we," "us," or "our") collects, uses, discloses, and safeguards personal information provided by users ("you" or "Player") of the casuno online gaming platform at casuno.org. By registering an account or using the casuno platform, you consent to the practices described in this Policy. Please read it carefully alongside our Terms & Conditions.
1.1 casuno is committed to protecting the privacy and personal data of all players who use the casuno platform. This Policy applies to all personal information collected through the casuno website, mobile platform, customer support channels, and any other services operated by casuno.
1.2 This Policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation.
1.3 By accessing or using the casuno platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the casuno platform.
2.1 Registration & Identity Data. When you create a casuno account, we collect information including your full name, date of birth, nationality, residential address, email address, and mobile number. This information is required to verify your identity and comply with Know Your Customer (KYC) obligations.
2.2 Identity Verification Documents. To comply with anti-money laundering (AML) regulations and PAGCOR requirements, casuno may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership.
2.3 Financial Data. We collect information related to your deposits, withdrawals, and transaction history on the casuno platform. This includes payment method details (e.g., GCash account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank transfers, or debit card information). We do not store full card numbers; payment processing is handled by our certified payment partners.
2.4 Gaming Activity Data. We collect records of your gaming sessions, game history, wager amounts, wins and losses, bonus usage, and responsible gaming tool settings (such as deposit limits and self-exclusion status).
2.5 Technical & Device Data. We automatically collect certain technical information when you access the casuno platform, including your IP address, browser type and version, operating system, device identifiers, time zone, and referring URLs.
2.6 Communications Data. We retain records of communications between you and casuno, including customer support interactions via email, live chat, or other channels.
2.7 Marketing Preferences. We collect your preferences regarding receiving promotional communications from casuno, including your opt-in or opt-out status for email and SMS marketing.
casuno collects personal data through the following means:
4.1 casuno uses your personal data for the following purposes:
5.1 casuno processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
6.1 casuno does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 All third-party service providers who process personal data on behalf of casuno are required to implement appropriate technical and organizational security measures and to process data only in accordance with casuno's instructions.
7.1 casuno retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7.2 In accordance with applicable AML regulations and PAGCOR requirements, transaction records and identity verification documents are typically retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.
7.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, casuno will securely delete or anonymize such data.
8.1 casuno implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
8.2 While casuno takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your casuno Login credentials and for notifying casuno immediately if you suspect unauthorized access to your account.
9.1 casuno uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention functions.
9.2 Types of cookies used by casuno:
9.3 You may control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the casuno platform, including your ability to log in and access games.
10.1 Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by casuno:
10.2 To exercise any of the above rights, please contact the casuno Data Privacy Officer using the contact details provided in Section 14 of this Policy. casuno will respond to all verified requests within the timeframe required by applicable law.
11.1 The casuno platform is strictly for individuals aged 21 years and above, as required under Philippine law. casuno does not knowingly collect personal data from individuals under the age of 21.
11.2 If casuno becomes aware that personal data has been collected from a person under 21 years of age, such data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on the casuno platform, please contact us immediately at the details provided in Section 14.
12.1 In the course of providing its services, casuno may transfer your personal data to service providers or partners located outside the Philippines. Where such transfers occur, casuno ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and applicable regulations, including the use of standard contractual clauses or other approved transfer mechanisms.
13.1 casuno reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the casuno platform prior to the changes taking effect.
13.2 The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the casuno platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how casuno protects your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by casuno, please contact our Data Privacy Officer:
casuno Data Privacy Officer
Email: [email protected]
Available: Monday – Friday, 9:00 AM – 6:00 PM (PHT)
Response time: Within 15 business days of receipt of a verified request
14.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Six pillars of our commitment to keeping your personal data safe and secure.
All data transmitted between your device and casuno is protected by SSL/TLS encryption. Your casuno Login credentials, financial details, and personal information travel securely — always.
casuno operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012. Your rights as a Filipino data subject are respected and upheld at every step.
casuno does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used only to deliver and improve the casuno experience.
Only authorized casuno personnel with a legitimate need can access your personal data. Role-based access controls and audit logs ensure accountability at every level of our organization.
You can request access to, correction of, or deletion of your personal data at any time. casuno's Data Privacy Officer is available to handle all data subject requests promptly and professionally.
casuno conducts regular security assessments and penetration testing to identify and address vulnerabilities before they can affect your data. We stay ahead of threats so you don't have to worry.
Your personal data is in safe hands at casuno. Enjoy a secure, fair, and exciting online casino experience built for Filipino players — with full transparency about how your information is used. 21+ only.
🔞 For players aged 21 and above only. Gambling is addictive. Know when to stop.